Privacy Policy
Last Updated: March 2026
Full Uproar Games, Inc. ("Full Uproar Games," "we," "us," or "our") operates the websitefulluproar.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our store.
Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and phone number
- Shipping and billing addresses
- Payment information (processed securely by Stripe)
- Account credentials and profile information
- Communications you send to us (support tickets, feedback)
- SMS/text messaging consent and preferences
We also automatically collect certain information when you visit our site, including your IP address, browser type, referring URL, pages viewed, and device information. We use cookies and similar technologies to enhance your experience and analyze site usage.
Identity Verification (18+ Features, Venue Claims, Business Badges)
Some features on the Platform — including participation in 18+ public events, claiming a venue listing, and displaying a Business Verified badge — require you to complete an identity check. We do not independently collect, store, or process biometric identifiers ourselves. When you begin the identity check, we hand you off to our verification partner, Stripe Identity, which captures a photo of your government-issued ID and (where required) a selfie in order to match your facial geometry against the ID. Stripe Identity presents its own consent screen before any capture; if you decline the Stripe Identity consent, we cannot verify you and you remain unverified for the affected features.
Stripe Identity acts as an independent controller for the ID image, selfie image, and any biometric template derived from them. Their handling of that data is governed by the Stripe Identity Privacy Policy, which is presented at the point of capture. From Stripe Identity we receive back only a pass/fail signal, the name / DOB / address fields Stripe extracted from your ID, and (for age-gated features) a coarse over-18 boolean. We store that signal, the extracted fields, and the timestamp of the check — not the biometric image or template. Our internal use of the pass/fail signal is limited to the feature you invoked (event RSVP, venue claim, badge issuance) and applicable fraud-prevention.
For users aged 13–17 who need a verified account for a permitted purpose, the Stripe Identity flow is preceded by a Verifiable Parental Consent (VPC) step that collects your parent or guardian’s authorization before any capture occurs. If parental consent is declined or later withdrawn, the underlying verification is cancelled and any pass/fail signal we received is deleted.
You can request deletion of the pass/fail signal and extracted fields we hold at any time via privacy@fulluproar.com. Deletion of the underlying biometric image or template held by Stripe Identity is governed by their retention policy; we will pass through your deletion request to Stripe on your behalf.
For the full biometric-data notice — including retention schedule, destruction guidelines, third-party disclosure, right to withdraw, and the written release language required by BIPA §15(b)(3) — see the Biometric-Data Notice. For the BIPA §15(a) retention schedule that governs the Afterroar-hosted verification leg (the identity partner handoff, storage window, and destruction cadence), see the Passport-side biometric retention schedule for the Afterroar-hosted verification leg.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and delivery notifications via email and/or SMS
- Communicate with you about your account and provide customer support
- Send promotional messages and product updates (with your consent)
- Improve our website, products, and services
- Detect and prevent fraud
- Comply with legal obligations
SMS/Text Messaging
By providing your phone number and opting in to text message notifications during checkout, you consent to receive transactional and, if separately opted in, promotional SMS/MMS messages from Full Uproar. Consent to receive promotional SMS is not a condition of any purchase — you can complete checkout without opting in to promotional messages. These messages may include:
- Order confirmation and payment receipts
- Shipping and delivery notifications
- Customer service replies
- Promotional offers and product announcements (only if you opt in separately)
Message frequency varies. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance. Opting out of SMS will not affect your ability to receive email communications or use our website.
When you opt in to receive SMS notifications from Full Uproar Games, we collect your mobile phone number for the sole purpose of sending you the messages you've requested.
We do not sell, rent, or share your phone number or SMS opt-in consent with any third parties or affiliates for marketing or promotional purposes. Mobile information and opt-in consent will not be shared with third parties for marketing or promotional purposes. Your phone number is shared only with our SMS service provider (Twilio) for the purpose of delivering those messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out of SMS messages at any time by replying STOP to any message.
Carriers are not liable for delayed or undelivered messages. By opting in, you confirm that you are the owner or authorized user of the mobile device and phone number provided.
Our SMS programs
Full Uproar Games, Inc. operates two text-messaging programs. Both are opt-in, and neither is a condition of any purchase or account function:
- Account verification. When you request one, we text you a one-time sign-in or account-verification code. Frequency: one message per code you request.
- Order notifications. When you opt in at checkout, we text you when your order is confirmed, ships, and is delivered, and if a refund is issued. Frequency: 1 to 5 messages per order.
Message and data rates may apply. Reply STOP to opt out, HELP for help.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Cookies and Tracking Technologies
We use cookies and similar technologies to remember your preferences, maintain your session, analyze site traffic, and deliver personalized content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed securely through Stripe and is never stored on our servers.
Third-Party Services
We use trusted third-party services to operate our business:
- Stripe — Payment processing and identity verification (DPA)
- Twilio — SMS/text message delivery (DPA)
- Google (Gmail) — Transactional email delivery (fallback provider)
- Resend — Transactional email delivery (DPA)
- Vercel — Website hosting and analytics (DPA)
- Upstash — Rate limiting and cache infrastructure (DPA)
- Sentry — Error and performance monitoring (DPA)
- Anthropic — Generative-text model provider (Claude), used for chat, recap summaries, and moderation assists (DPA)
- Printify — Print-on-demand product fulfillment
- ShipStation/EasyPost — Shipping and tracking
Each of these services has their own privacy policies governing how they handle your data.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You can self-serve deletion of your personal data and account from your account privacy settings. For deletion requests outside the in-app flow (for example, if you cannot access your account, or if you need deletion of data associated with an inaccessible account), email privacy@fulluproar.com with the subject line "Data Deletion Request" and your account email. We'll respond within 30 days as required by law.
Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications
- Opt out of SMS messages by replying STOP
- Request a copy of your data (data-subject access request)
- Withdraw consent for data processing
To request a copy of your personal data (data-subject access request under GDPR / CCPA), email privacy@fulluproar.com with the subject line "Data Export Request" and your account email. We'll respond within 30 days as required by law.
To exercise any of the other rights above, contact us at the email address in the Contact Us section below.
Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can promptly remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@fulluproar.com or by mail at:
Full Uproar Games, Inc.
Attn: Privacy
PO Box 2313
South Bend, IN 46680
Email: privacy@fulluproar.com